FAQ

Where do you ship from?

Sydney, Australia

How Should I store or take care of my card? Is there risk of warping?

Yes there is a high risk of warping if not taken care of. Please do not leave the cards out in the open or near heat. Store them in either a top loader, binder with a sleeve, or magcase/snap, this will help to ensure that any warping is minimised.

In case of warping, the cards are quite tough so feel free to just try and bend them back. If theres any other issue and it starts to come off the card, you should be able to easily glue it back down, but this is a rare occurrence.

Best way to get in contact?

You can join my discord
https://discord.gg/v4CEvtFDwG
Or Reach out to me on Facebook!:
https://www.facebook.com/kayocustomoptcg

What Material Do You Recommend for my Leader Card?

This is a hard one to say as it depends on many factors such as your personal preference, where you play at and the card.

If you enjoy something clean and simple, on the fence about customs, Silver might work best for you, or for cards that have a lot of white they'll shine brightest with silver.

Holo is a popular go to, it's your usual custom holo, I do add some silver to remove some of the darkening effect it may have. but if your card is quite dark, I would advise against holo.

And Glitter is a fun sparkly option!

What do you do about Returns or Refunds or if there is something wrong with my order?

Refunds are okay as long as I haven't already shipped your order off. Refunds for Pre-orders are fine as well, it just makes things a little trickier for me if I've already started but do get in touch if you need.

I do not accept Returns for any items but if there is something wrong with your order after receiving it please let me know and I'll do what I can and provide a replacement. In International instances I may be unable to send a replacement unless I can add it to a new order of yours or I will provide a refund.

If your order has gone missing, I will be in contact with Auspost for you and begin to organise a replacement regardless of location ordered from (including international orders)

When will you do 'so and so' Leader Card or Playmat?

If I haven't done one yet for the Leader you are wanting/playmat or would like a different design, you can either do a Request for the leader or Hop in my discord to leave a suggestion for Leader or Playmat, as long as its not a specific artwork to be used, I'll keep it in mind and might get to it eventually!

Join the discord

I've made a discord to share WIP's, have the community be able to help me choose designs to work on, and share your inputs!

Discord